Help
If you experience any problems with VCAD, please contact Customer Service at 800-735-6200 between 8:30 AM and 8:00 PM Eastern Time, or E-mail custserv@vicr.com. You may also submit a description of your problem via the Comments page.
The information below may be helpful if you have questions.
See the VIPAC Power System and VIPAC Array data sheets for product details.
Issue: Browser name and version
Tip: Upgrade old browsers
Explanation: This program was created to work with Netscape version 4 and higher, and Microsoft Internet Explorer version 4 and higher. If you are using an earlier version, we recommend that you upgrade your browser.
Issue: Cookies
Tip: Do not allow your browser to block cookies
Explanation: This program requires the use of a cookie — a temporary user ID that the Web server sends to your browser. This cookie is returned each time you request a new Web page so the server can identify you as the same user. It allows the server to store information for you, such as the product design you build page by page, and your user name and password, needed to retrieve the completed designs saved in your account. The cookie is stored in your browser, not on your hard drive, and it expires when you close your browser.
Issue: Expired log on — program reroutes you to the log on (home) page
Tip: Complete and save a product design in one sitting to avoid losing information
Explanation: The information stored for you on the Web server and accessed by your cookie (described above) expires when you log off, when you close your browser, or 25 minutes after your last interaction with the server if you are still within the program. This stored information includes your log on and product design data. Consequently, if you partially design a product and then are distracted for more than 25 minutes before you have a chance to complete the design and save it your account, the information you entered will be lost and you will be rerouted to the log on page.
Issue: Resizing Netscape 4 browser window
Tip: If you need to adjust the size of your browser window, do so before entering product design information
Explanation: The Netscape 4 browser reloads the contents of the browser window when the window is resized. While information entered into form elements may reappear after the resize, other — invisible — information will be lost. Reload the page after resizing the window to clear form elements.
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